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現場から生まれた「社腸」という組織論で、会社の詰まりを言語化する

タグ: feedback

  • Case 24: When Feedback Becomes Noise

    Case 24: When Feedback Becomes Noise

    Structural Observation

    Feedback exists.

    It is collected.
    Requested.
    Encouraged.

    It is not processed.



    Voices are present.

    They are recorded.
    Reviewed.
    Acknowledged.

    They do not alter direction.



    Input accumulates.

    It does not converge.



    The system receives signals.

    It does not interpret them.



    Signal Without Effect

    In functional systems, feedback modifies behavior.

    It identifies deviation.
    It corrects trajectory.
    It enables learning.



    In pathological systems, feedback becomes residual.

    It is absorbed into process
    without producing change.



    Structural indicators include:

    • Feedback collected but not reflected in decisions
    • Repeated reporting of the same issues without resolution
    • Input acknowledged without structural response
    • Mechanisms for feedback that function without consequence




    The organization listens.

    It does not respond.



    The Collapse of Meaning

    As feedback loses effect,
    its meaning degrades.



    Signals become repetition.

    Repetition becomes noise.



    Individuals adapt.

    They reduce clarity.
    They reduce effort.
    They reduce input.



    Eventually,
    feedback persists as activity.

    It ceases as communication.



    Structural Conclusion

    Feedback that does not alter behavior
    cannot function as feedback.



    When feedback becomes noise,
    the organization retains communication
    and loses learning.



    Structural Definition

    This case defines feedback becoming noise as a state where signals are generated but not structurally integrated into decision-making.

    One-Line Summary

    This case describes how feedback loses meaning when it does not affect outcomes.



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    This article is part of the Organizational Pathology case archive.
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