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現場から生まれた「社腸」という組織論で、会社の詰まりを言語化する

Case 11: When Accountability Becomes Symbolic

Abstract visual representing organizational pathology and structural diagnosis

Structural Observation

Accountability is often declared before it is designed.

Reports are produced.
Meetings are held.
Statements are issued.

Visibility increases.
Consequences do not.

Responsibility becomes procedural.
Ownership becomes diffuse.

Structures that separate authority from consequence
create the appearance of control
without the presence of correction.



Diagnostic Frame

In such systems, accountability functions as communication rather than enforcement.

Compliance replaces correction.
Documentation replaces consequence.

The system does not fail to see the problem.
It fails to connect decision to impact.

When accountability is symbolic,
failure stabilizes.



Structural Conclusion

Symbolic accountability preserves legitimacy while protecting dysfunction.

Control becomes performative.
Responsibility becomes abstract.

The organization remains intact.
The distortion remains operational.



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This article is part of the Organizational Pathology case archive.
All published cases can be found here:

Organizational Pathology — Case Index

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